Sugar Mas Pay Per View
Pay Per View Support & FAQ
I’m just seeing blank screen. Where’s the stream?
Please try refreshing your browser if the stream hasn’t started at indicated time automatically..
Why is my stream sticking/freezing?
This may be related to your internet speed or the device you are using as the Pay Per View is streamed at a standard high definition rate for best quality viewing.
Please try the following:
- Visit the following site and conduct a speeedtest:https://www.speedtest.net/
- Your download speed should be more than 10 Mbps for optimal viewing
- If speed looks good and stream is still buffering, please try loading from another browser
- If that doesn’t make a difference, please try restarting your device
- If issues persist, please contact [email protected] for further assistance
I paid for my stream access and can’t get in? Why is that?
Please try closing your browser and revisiting the pay per view page and try logging in again.
If the issue continues, please contact [email protected]
Please be sure to share details including any screenshots of what you are seeing.
The stream suddenly stopped showing and now it won’t load, what should I do?
There may be occasional breaks in the internet transmission, please give it 30-60 seconds and then try refreshing your browser.
If this is a persistent issue, please contact stream support : [email protected].
Please be sure to share details including any screenshots of what you are seeing.